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TO
RESERVE:
Please contact CRUISESETTER or your group leader
for the cruise’s Registration Form. Fully complete
the Form and return it to CRUISESETTER with
your payment as per the Registration Form. Reservations
and credit card deposits can be made by telephoning
CRUISESETTER, and then followed by a completed
Registration Form to our office. As space and
group pricing is limited on each cruise, please
book as early as possible to reserve your participation,
and to avoid possibly higher costs.
COST:
Prices are in Canadian dollars, per person,
based on double occupancy. All taxes are included
and insurance is optional. Price varies according
to category of stateroom availability. According
to the Travel Industry Council of Ontario, no
price increases once final payment is made.
Yet, if the total price of the travel services
is increased and the cumulative increase, except
any increase resulting from an increase in retail
sales tax or federal goods and services tax,
is more than 7 per cent, the customer has the
right to cancel the contract and obtain a full
refund.
DEPOSIT
& FINAL PAYMENT:
Can be made be either credit card and/or cheque.
Deposit amount and balance due date are noted
on the Registration Form. Deposit amount along
with insurance cost is due 7 days within booking,
and if paying by cheque, a second post-dated
cheque for the balance. Both cheques or credit
card deposit are required with a completed Registration
Form to confirm your registration. The “Balance
Cheque” will be held by CRUISESETTER and not
deposited until due date. Bookings may occur
after this date, providing availability, with
full payment. Cheques must be made payable to
CRUISESETTER. If paying by credit card, your
balance payment will be debited from your credit
card on the due date. If the credit card sale
is declined, the customer will be informed and
payment will be considered not received. Verbal
authorization of the use of your credit card
commits you to your reservation whether or not
you have signed a credit card draft. If your
final payment is not received by the due date,
we reserve the right to cancel the reservation.
If a billing error occurred, we reserve the
right to re-invoice with the correct pricing.
CRUISESETTER reserves the right to pass credit
card charges to trip suppliers (ie, cruise lines,
airlines, hotels, etc.) and these charges will
be noted on your invoice/receipt.
CANCELLATION
CHARGES:
Cancellation made prior to 80 days prior to
departure is fully refundable minus $100 administration
fee. Cancellations made 79-46 days before departure
are to receive a 50% refund; 45-31 days before
departure are to receive a $500 refund. Cancellations
within 30 days before departure are totally
non-refundable.
INSURANCE:
As insurance is not included in the price. We
strongly recommend the purchase of an insurance
package, as per the Cruise Registration Form.
Please request the Insurance Certificate from
your Group Leader or from CRUISESETTER and read
the Terms and Conditions prior to purchase.
Purchase of insurance will represent an acceptance
by the passenger of all the insurances’ terms
and conditions. Insurance prices include all
taxes. Insurance prices are subject to change.
PROOF
OF CITIZENSHIP:
Canadian citizens are required to carry a valid
Canadian passport. Most countries require that
your passport be valid for at least six months
after the return date of your trip. Depending
on one’s citizenship, CRUISESETTER will notify
you of any visas that are required. Visa costs
are the responsibility of each passenger. It
is the responsibility of each passenger to ensure
that they have the appropriate travel documentation.
The entry to another country may be refused
even if the required information and travel
documents are complete as travel documentation
is subject to change.
FINAL
DOCUMENTS:
Approximately 4 weeks prior to departure CRUISESETTER
will receive your final documentation from the
cruise line and will forward it to you.
SHORE
EXCURSIONS:
Approximately 4 weeks prior to departure, you
will receive a listing of CRUISESETTER’s shore
excursions. Holland America Lines’ shore excursions
can be booked on ship or at least 10 days prior
to departure at www.hollandamerica.com or by
telephone. CRUISESETTER’s shore excursions require
a minimum number of participants.
HOME
PICK-UP & RETURN TIMES:
CRUISESETTER will arrange a pick-up for you
to transfer you to and from the Toronto Airport.
You will be notified of the pick-up time 7 days
prior to departure. Upon our return in Toronto,
a vehicle will return you home. Pick-up and
return outside of the GTA may incur an additional
surcharge of which you will be notified, if
applicable.
FLIGHT:
Carriers and flight times are chosen by considering
the quickest and most economical and comfortable
flights. Flight times and carrier are subject
to change without notice. Once group block is
sold, additional seats may incur additional
cost.
BAGGAGE:
Checked and carry-on baggage allowances are
governed by carrier regulations. You will be
notified prior to departure of the carrier’s
policy. Overweight and extra baggage and oversized
items are subject to additional charge as set
by the airline and payment is the responsibility
of the passenger. Baggage size and weight are
subject to change by the airline.
TRAVELERS
WITH SPECIAL NEEDS:
You must indicate any disability or need requiring
special attention both at the time of booking
and on your Registration Form. CRUISESETTER
will make reasonable attempts to accommodate
the special need and to do so with our tour
suppliers, but it is not responsible in the
event it is unable to do so, nor is it responsible
for tour suppliers who are unable to accommodate
your need. Neither CRUISESETTER nor the Travel
Co-ordinator escorting the group are able to
provide individual assistance for walking, wheeling,
carrying baggage, dining, getting on and off
motorcoaches and other vehicles or other personal
needs. A qualified and able companion must accompany
a traveler who needs assistance and must assume
full responsibility for them. Cruise ships have
“Accessible Staterooms” and they should be requested
at time of booking and noted on your Registration
Form.
TRAVEL
CO-ORDINATIOR:
A Travel Co-ordinator will escort each group
cruise provided there are a minimum number of
participants. If the required number of participants
is not reached, you will be notified that a
CRUISESETTER Travel Co-ordinator will not travel
with the group.
NOT INCLUDED IN PACKAGE PRICE:
Prices do not include insurance, optional excursions,
fuel surcharges, gratuities, porterage at airports,
excess baggage fees, personal purchases, laundry,
telephone, mini bar, alcohol, beverages, food
not on the regular table d’hote menu, passport,
visas & vaccinations and all other items
of a personal nature.
LIVING
STANDARDS:
Living standards and practices at the destination
and the standards and conditions there with
respect to the provision of utilities, services
and accommodation may differ from those found
in Canada.
PHOTOGRAPHS
OR PICTURES:
Those used in this brochure should be viewed
solely as an indicaiton of sights, attractions
and facilities. Actural sights, attractions
and facilities may vary according to availability.
RESPONSIBILITY:
Responsibility of CRUISESETTER acts solely
as organizer of this tour outlined on this
flyer and is responsible for making all reservations
and charting the routes as outlined but it
is expressly understood and agreed between
the tour organizer and the passengers that
CRUISESETTER or its agents shall not be held
responsible for: a) non-performance on the
part of any hotel or other accommodation for
any act or omission that cannot be directly
attributed to the neglect of the tour organizer;
b) any delays, missed connections, loss, damage
or injury to persons or property or for mechanical
defects or failure, however caused for any
substitution of hotels or carrier equipment
beyond the control of the tour operator, or
for any additional expenses occasioned thereby:
c) any inconvenience, loss of enjoyment, upset,
disappointment, distress or frustration whether
physical or mental however caused, except
where caused directly by the tour operator;
d) any additional costs incurred or any ancillary
loss sustained as a result of cancellations
or delays of tour caused by inclement weather
conditions, acts of God, or any other event,
which result in one or more persons being
unable to continue or complete the tour through
no direct fault of the tour organizer. The
tour organizer reserves the right to make
any changes before or during the tour for
the comfort and enjoyment of the passengers
and its agreed and understood that may increase
in costs occasioned by such change shall be
paid by the passengers. All tour itineraries
are subject to change or cancellation without
prior notice. CRUISESETTER shall have no responsibilities
beyond their refund of all monies paid by
the passenger which is deemed to constitute
full settlement. The tour organizer reserves
the right to decline any person as a member
of the tour at any time before or during the
tour should such person’s presence be considered
detrimental to the interest, comfort and enjoyment
of the other tour members. Persons leaving
the tour during operation will not receive
a refund or unused services. CRUISESETTER,
its agents and all passengers agree that the
conditions set out herein are part of the
terms between the passenger and the tour organizer.
Acceptance of the ticket for the tour or any
deposit given to the tour organizer will represent
an acceptance by the passenger of all the
aforementioned conditions.
CRUISESETTER is a division of TRIPSETTER
INC. and is a retail travel agency licensed
under the Travel Industry Council of Ontario
(TICO Registration #5009728)
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